So what’s a Salon Coordinator?

Our Salon Coordinators are hospitality professionals who lead with care, integrity, and sound judgment. They thoughtfully navigate guest requests, answer questions with confidence, and help create a seamless experience from the first phone call to the final checkout.

More than receptionists or sales associates, our Salon Coordinators are knowledgeable ambassadors of the Gianna Christine experience. Through ongoing education in Aveda products, services, and guest care, they provide personalized recommendations, support our artists, and build lasting relationships with every guest they serve. Their goal is simple: to add value to every interaction and ensure each guest feels genuinely cared for.

Flexible schedule is required!

General Responsibilities

As a Salon Coordinator, you'll play an essential role in creating an exceptional guest experience while supporting the success of our artists and team. Responsibilities include:

• Open and/or close the salon as a trusted key holder.

• Deliver exceptional guest service through retail recommendations and product education.

• Manage incoming calls, appointment confirmations, and daily guest communication.

• Conduct thoughtful phone consultations for new guests and document detailed appointment notes to ensure seamless service.

• Review salon policies, including cancellation policies, and securely collect payment information for new guests and existing guests when needed.

• Coordinate appointment scheduling to maximize both guest satisfaction and stylist productivity.

• Answer guest questions regarding services, pricing, timing, product recommendations, and stylist specialties.

• Foster strong communication between departments by documenting important guest information and supporting collaboration among team members.

• Maintain a clean, organized, and welcoming salon environment.

• Receive, unpack, and organize weekly inventory shipments.

• Stay current on Aveda products, seasonal promotions, and Gianna Christine offerings through ongoing education.

• Support the onboarding and training of future Salon Coordinators, helping uphold our standards of hospitality and service.