Name *

First Name

Last Name

OPENING TASKS *

Clock in

Check Voicemails - CODE 0000 on Left Phone

Check Email

Login to DemandForce & check messages

Turn on Tea and TV

Get ice from Rachel's Kitchen

Wash fruit with soap & water and slice

Place fruit neatly around the perimeter of the water dispenser

Stock cups, candies, cookies & treats

Check flowers - REMOVE dead flowers, CHANGE WATER if needed

Light Candles - if available

Put Sign Outside

Start Confirmation Calls as early as possible - do not wait! Early calls allow guests more time to cancel/reschedule and we have a better likelihood of filling an open spot!

Name *

First Name

Last Name

Pre-Closing - can be done BEFORE closing

Face Products - pull products forward and make sure products are straight & facing forward

Restock Shelves & Launchpad(s)

Walk through salon, waiting area & spa and bring dishes to the back

Count Cash

Set up envelopes - write Day of Week & date on top front of manila envelope

Restock Business Cards

Take out trash - front desk & process bar *tabletop trash can*

Clean & organize front desk (throw out old notes!)

🔌 CHARGE IPAD IN SPA ROOM

Closing - should be done AFTER closing (doors should be locked & the final guests checked-out)

Bring sign in & place in front of doors - NOT in corner of retail area. *make sure signs are facing outward to still be viewed by guests*

LOCK FRONT & BACK DOORS

🔌 CHARGE IPAD IN SPA ROOM

Unplug Tea, dump, and wash thoroughly.

🫖Prepare tea for the morning: WINTER: fill to top, use 1 full scoop of tea. SUMMER: Fill 50-75%, use about half a scoop of tea

Turn off TV, Lamps & Lights - LED Cove Lighting stays ON

Blow out candles

Close both registers & print deposits

Put cash in WHITE envelope for each register & print drawer count - Put white envelopes & printouts in Manila envelope

Put Deposits in Zach's Deposit Bag

Wash Cups + Water Containers with soap and water. **🦠CLEAN WATER SPOUT WITH STRAW CLEANER!

Sanitize Front Desk with Lysol - keyboards, mice, phones & all desk area

NIGHTLY - Make fresh tea | make to 30 Line during warm months | make to 40 line during cooler months

Fully Refill Brita

Clock out

CHECK THAT DOORS ARE LOCKED

Wedge towel in Washer Door to keep aired out! NEVER LEAVE LAUNDRY IN WASHER OVERNIGHT

🚨 🚨 🚨**NEW** Sweep behind front desk, retail area, waiting area and salon service floor. Sweep under product cart and in front of station carts.

Walk trash to bins on your way out